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We’re making a few updates to make billing easier and more transparent for everyone.

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From Friday 26/09/2025, invoices will be sent every fortnight for the previous 2 weeks’ walks and we're introducing a simpler way to pay.

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💳 Easier Payments

You now have three convenient options to pay:

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1. Direct Debit via GoCardless (Recommended)

• Automatic payments straight from your bank account

• No need to remember to pay manually or update card details

• Secure and reliable

• No additional fees

• You’re always in control — we only collect after your invoice has been issued

• Action needed: Complete this 2-minute setup form → https://pay.gocardless.com/BRT0002QGJY2PMC

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2. Bank Transfer

• Pay manually using the details on your invoice

• No additional fees

• No action needed until you receive an invoice

• We just ask that the invoice number is included as payment reference

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3. Credit/Debit Card (via Stripe)

• Pay online with Visa, Mastercard, Amex, Google Pay or Apple Pay

• A small processing surcharge applies​​

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🙏 Thank You

These updates mean:

• Less admin and fewer payment delays

• More time for us to focus on what we do best — caring for your pets 🐾

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For anyone who is not set up as a direct debit client by this Friday -There will be one final payment using the old system on 19/09/2025. That will bring us up to date, covering walks between 25/08/2025 and 12/09/2025. From then onwards invoices will be sent by email.

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📧 Updating Contact Details​.

👉 Please confirm your current email address by replying to this message or emailing chris@petbutler.com.au

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Thanks again for your loyalty and for making it possible for us do the best job in the world (even when it rains). If you have any questions, I'll be happy to help.

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Thanks, Chris