To ensure the health and safety of both your pet and our handlers we require that all our clients follow these important guidelines.

Key Pick-up:  Keys are normally supplied at consultation.  If this is unsuitable, then they can be dropped into the PetButler secure letterbox at 97c Bellevue Street Cammeray.

Key Return:  Pet Butler holds keys securely and they are identified only by a system number, not an address.  Many clients take advantage of our key storage service where we hold a key securely for future jobs.  Naturally the keys remain your property at all times.  If this is unsuitable, then PetButler can leave the keys in an agreed place in your home on our last visit. 

If none of these key arrangements are suitable, then a special key pick up or return service by PetButler incurs a $20 fee.

Feeding: For Pet Sitting, a clear brief outlining the feeding habits of your pets is required at time of booking. Owners must ensure adequate food is available to cover the pet sitting period.

Home Environment: Perimeters must be safe and secure before owners leave pets at home e.g. pet access to high balconies and unfastened gates is not acceptable.

Medication: If your pet(s) require medication, Pet Butler must be fully informed of and equipped to cater to their needs.

Identification: For Dog Walking your dog must wear a collar with an ID tag and their walking lead must be provided. Please label with your dog’s name.

PetButler will provide fresh water, treats (if allowed) and toys at every service.

Behaviour/ Aggressive animals: If, in the opinion of Pet Butler, an animal(s) represents a danger to a handler during a service call, then service may be suspended. PetButler will attempt contact with the owner of the animal(s) as quickly as possible. Owners must certify that their dog(s) have not harmed or shown aggression or threatening behaviour towards any persons or other dogs. For dog walking, Pet Butler reserves the right to refuse to take a dog if they display aggressive behaviour at time of collection or signs of transmittable illness or are taking medication for transmittable illness.

General Health: For Dog Walking, all dogs must be in good health. At time of booking all dogs must be free from transmittable illnesses. We strongly recommend that dogs have tick control, especially in ‘tick season’, summer. For Pet Sitting, if a pet is ailing due to old age or convalescing from sickness, a tailored package must be agreed due to the demand for greater care and feeding.

Vaccinations: All cats and dogs must have current vaccinations. Owners must provide written proof (provided by all vets) that their cats have at least current F3 vaccinations and dogs have current C5 vaccinations.

Pets must be on a flea and tick prevention program during attendance.

Pet Taxi service not available for human passengers.

Fish feeding service is for ‘dry flake’ type food for basic goldfish or tropical fish in a basic bowl or aquarium. Multiple aquariums or saltwater tanks or more complicated feeding or care may necessitate a fee or revised fee. We can discuss this at initial consultation.     

Bird feeding service is for small ‘domestic’ type birds such as a budgerigar, cockatiel or canary with basic seed food requirements. Multiple cages, aviaries or more complicated feeding or care may necessitate a fee or revised fee. We can discuss this at initial consultation.

Plant watering service provided up to 15 plants. More than this, or a complicated watering schedule, may necessitate a fee or revised fee. We can discuss this at initial consultation.

Rates: Refer ‘rates’ page at this website.

Reservations/Cancellations/Early return: Cancellations advised to Pet Butler with less than 18 hours notice incur a 50% cancellation fee. (‘Notice’ period deemed to be up to noon the day prior to the day of service.)

Any ‘no-shows’ or dishonoured reservations who do not advise Pet Butler are charged full service fee.

There are no cancellation penalties for Pet Sitting if client returns home early. However, if client neglects to advise PetButler of early return and a service call is made to the house, then the fee will apply.

Because of holiday pay loading, there is a $12 surcharge per visit on public holidays for all clients.

Bookings/reservations are not confirmed until either payment has been made in full, or, valid Visa or Mastercard details have been supplied at the time of booking.

Alarms: Pet Butler will use its best endeavours to disarm any alarm upon entry. Any costs associated with alarm activation, such as guard despatch, will be borne by the client.

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